Consumer Duty Training

This training course covers the regulatory drivers behind the Consumer Duty, FCA expectations, key processes and evidence, the Consumer Duty cycle, and how to manage breaches. It is designed for the Consumer Duty Champion in the firm.

This training course on Product Governance is designed to equip financial services firms with the essential knowledge and skills needed to effectively manage and govern their product offerings. Participants will gain a deep understanding of regulatory requirements, risk assessment, and best practices in product development and oversight.

This training course provides an overview of the UK's Consumer Duty, including its background, obligations, and impact on businesses and consumers. Participants will gain a clear understanding of the FCA's expectations. Ideal for those with limited knowledge of the Consumer Duty.

This comprehensive half-day program equips you with the knowledge and skills to confidently identify, understand, and effectively support vulnerable customers. Explore the latest FCA Consumer Duty regulations and delve into practical communication techniques like TEXAS, IDEA, and CARERS drills to build trust and empathy during interactions. Through interactive scenarios and group discussions, refine your ability to recognize vulnerability and implement proactive measures to prevent customer harm.