We can run this course inhouse or privately just for you and your colleagues.
Please submit a training request to check availability and prices.
About the Course
This training course covers the regulatory drivers behind the Consumer Duty, FCA expectations, key processes and evidence, the Consumer Duty cycle, and how to manage breaches. It is designed for the Consumer Duty Champion in the firm.
Learning Outcomes
This course enables participants to understand the regulatory framework driving the Consumer Duty and its impact on the financial services industry. Participants will learn how to meet the FCA's expectations and requirements of the Consumer Duty. Key to which is gaining an understanding the key processes and evidence required for complying with the Consumer Duty. By the end of course participants will understand the Consumer Duty cycle and its implications for the firm. Having learned more about potential examples of breaches and how to manage them effectively.
Course Outline
The Consumer Duty training course is designed for the individual who is the Consumer Duty Champion in their firm. The course will cover the regulatory drivers behind the Consumer Duty and its impact on the financial services industry. Participants will learn how to meet the FCA's expectations and requirements for implementing the Consumer Duty in the firm, including key processes and evidence required for implementation. The course will also explore the Consumer Duty cycle, including the key stages involved and their implications for the firm. Participants will learn about examples of breaches and how to manage them effectively, including the importance of reporting and the impact of breaches on the firm's reputation. Through a combination of lectures, case studies, and group discussions, participants will develop a solid understanding of the Consumer Duty and its importance for their firm. By the end of the course, participants will be equipped with the knowledge and skills necessary to effectively implement and manage the Consumer Duty in their role as the Consumer Duty Champion.
About Your Trainer
Daiman Baker
Having spent the last two decades navigating the ever-evolving world of compliance within London's elite investment banks – names like Standard Chartered are just the tip of the iceberg – Daiman brings a wealth of experience to the table.
He's not just a seasoned professional, though. Daiman has a proven track record of successfully implementing regulatory change across a broad spectrum of EU and UK legislation. Think of him as your regulatory sherpa, guiding you through the complexities of new regimes like the Consumer Duty.
But Daiman's expertise goes beyond just the legalese. With a background in law, he crafts clear, actionable plans for design, implementation, and remediation. He's a master of building robust business governance structures and providing SME and regulatory interpretation with laser focus. Daiman doesn't just tell you what to do – he empowers you to do it effectively.
And let's not forget, Daiman's training sessions are renowned for their engaging style. He makes complex regulations understandable, and, dare we say, even enjoyable. Don't miss this opportunity to learn from a true industry expert who can not only inform you about the Consumer Duty but also equip you with the tools to navigate it successfully.