About the Course

This course is designed for anyone who is the Consumer Duty Champion in their firm, or preparing to take on this important role. It covers the FCA’s expectations, key regulatory drivers, and how the Champion supports implementation and ongoing compliance with the Consumer Duty. You will learn how best to manage breaches and support your organisation in meeting its obligations.

Duration

2 hours

Learning Outcomes

By attending this training, you will:

• Know the Consumer Duty Champion’s main responsibilities.
• Stay updated on the regulatory framework for this role.
• Apply new rules to financial firms and Champion’s daily work.
• Understand the Champion’s part in oversight and operations.
• Learn what evidence and documents to keep for compliance.
• Show Consumer Duty is properly embedded in the firm.
• Recognise typical breaches of Consumer Duty.
• Take practical steps to manage and report breaches.
• Follow the Consumer Duty cycle for ongoing compliance.
• Focus on processes and decisions that impact clients and the firm.

Course Outline

The course begins by exploring the background to the Duty, including why the FCA created the Champion role. Key themes include regulatory expectations, the Consumer Duty cycle, and the importance of setting the right culture within the firm. You will look at each responsibility in detail, including how to work with other senior managers and teams. Real-world examples will help you see how the Consumer Duty Champion should react to risks, implement improvements, and communicate with stakeholders.

Through a blend of clear explanations, case studies, and plenty of time for questions, you’ll leave with a practical toolkit for performing the Champion role confidently. By the end, you will understand how to meet both the letter and the spirit of the Consumer Duty, helping your firm improve its outcomes for clients, reduce regulatory risk, and build a stronger compliance culture.