With the FCA focus on staff training, this invaluable tool equips employees to recognise and engage with vulnerable customers, promoting better outcomes and support throughout the customer journey.​
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Our factsheet on Vulnerable Customers is a comprehensive resource designed for financial firms to enhance their understanding of vulnerability and support under the new Consumer Duty.​
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By addressing the diverse needs of customers, including those with vulnerability, firms can ensure compliance with the Consumer Duty and provide optimal customer care.​
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Contained within your digital download are:​
The fact sheet​
Guidance on identifying characteristics of vulnerability ​
Consideration of the interplay between protected characteristics and vulnerability ​
Best practice for handling Vulnerable Customers​
FCA requirements​