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FCA Consumer Duty Outcomes

Price £

365

+VAT

Duration

Half day (3 hours)

We can run this course inhouse or privately just for you and your colleagues.

 

Please submit a training request to check availability and prices.

About the Course

This course provides a comprehensive understanding of the FCA Consumer Duty. Where you will learn about the Duty's purpose, FCA expectations, the four Outcomes, and how to ensure compliance.

This course provides participants with an in-depth understanding of the FCA Consumer Duty, its purpose and why it was introduced. Participants will learn about the FCA's expectations of firms under the Consumer Duty.

The course covers the four Consumer Duty Outcomes and their significance. It aims to help participants develop simple and effective ways to meet each of the four Outcomes. The course also outlines how the FCA is checking the implementation of the Consumer Duty by firms.

Learning Outcomes

By the end of the course participants will:

  • Understand the purpose and background of the FCA Consumer Duty 

  • Explain the expectations of firms under the Consumer Duty 

  • Identify the four Outcomes of the Consumer Duty and their importance 

  • Develop strategies for meeting each of the four Outcomes 

  • Describe how the FCA checks the implementation of the Consumer Duty by firms

Course Outline

The FCA Consumer Duty is a major regulatory development that has significant implications for firms operating in the financial sector. This training course is designed to provide participants with a comprehensive understanding of the Consumer Duty, its purpose, and the FCA's expectations of firms under the Duty. 


Participants will learn about the four Consumer Duty Outcomes, why they are important, and how to ensure compliance with each of them. The course will cover practical steps that firms can take to meet the requirements of the Consumer Duty, including simple and effective ways to implement the necessary changes to business processes and systems. 


In addition, the course will explore how the FCA checks the implementation of the Consumer Duty by firms, including the tools and metrics used to assess compliance. Participants will gain insight into the FCA's expectations around risk management, governance, and culture, and how these can be aligned with the requirements of the Consumer Duty. 


Our training course is ideal for compliance professionals, risk managers, senior executives, and other relevant personnel in firms regulated by the FCA who require a more in-depth understanding of the Consumer Duty. By the end of the course, participants will be equipped with the knowledge and skills needed to ensure compliance with the Consumer Duty and to manage its implementation effectively within their organizations.

Required Knowledge and Skills

The course is suitable for anyone in the financial services industry dealing with retail clients. This course can be adapted so that it specifically addresses individuals working in specific roles such as risk and compliance, front, back, and middle office personnel, board members, and senior managers.

About Your Trainer

Daiman Baker

Daiman Baker

Daiman has 20 years of experience in London-based investment banks in front office compliance advisory roles and in delivering regulatory change across multiple EU and UK pieces of legislation.

Leveraging his background as a lawyer, Daiman delivers design, implementation, remediation projects, business governance / management structures, SME / regulatory interpretation input, policy and procedure drafting and training.

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