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Consumer Duty Challenges after 31 July

Price £

175

+VAT

Duration

90 minutes

We can run this course inhouse or privately just for you and your colleagues.

 

Please submit a training request to check availability and prices.

About the Course

Stay up-to-date on the Consumer Duty. Understand FCA deadlines, supervisory activities, enforcement actions and learn what to expect now the July deadline has passed. Ideal for those responsible for implementing or complying with the Duty.

The Consumer Duty is an important obligation for financial services firms in the UK. As a result, it is crucial that those responsible for implementing or complying with the Duty understand their obligations and stay up-to-date with regulatory changes.

Our short training course is designed to provide attendees with a comprehensive overview of the Consumer Duty, including an understanding of FCA supervisory activities, and enforcement plans. Attendees will also receive up-to-date information on the FCA's plans for 2023-24, and how to prepare for upcoming changes.

The training will be delivered in a practical and interactive way, allowing attendees to ask questions and share experiences with their peers.

Learning Outcomes

By the end of this training course, attendees will be able to:

  • Understand the key obligations of the Consumer Duty and their significance for their organization. 

  • Identify and interpret the key deadlines set by the FCA in relation to the Duty, and plan accordingly. 

  • Recognize the types of supervisory activity that the FCA may engage in to ensure compliance with the Duty, and understand the implications of non-compliance. 

  • Understand the potential consequences of enforcement action for non-compliance with the Duty. 

  • Identify practical steps that can be taken to embed the new regime. 

  • Apply their knowledge to their own organization and be able to comply with the Consumer Duty effectively. 

  • Participate in discussions with peers to share experiences and best practices in complying with the Consumer Duty. 

By the end of this training course, attendees should be confident in their ability to understand, implement and comply with the Consumer Duty, and be well-prepared FCA's enquiries.

Course Outline

The course content will cover the following areas: 

  • An introduction to the Consumer Duty and its importance for financial services firms 

  • A reminder of the key obligations under the Duty 

  • A discussion of FCAs supervisory activity to ensure compliance with the Duty, and the implications of non-compliance 

  • An exploration of the potential consequences of enforcement action for non-compliance with the Duty 

  • Practical steps that can be taken to prepare for the upcoming changes in 2023 

  • Case studies and best practice examples of how financial services firms are implementing and complying with the Duty 

Attendees will leave the training course with a clear understanding of their obligations under the Consumer Duty, and be well-prepared for upcoming changes in 2023. They will be able to comply with the Duty effectively, and be able to share their knowledge with their colleagues to ensure their organization remains compliant. This short training course is ideal for those responsible for implementing or complying with the Consumer Duty, and will provide them with the knowledge and tools they need to ensure compliance and avoid enforcement action.

Required Knowledge and Skills

The course is suitable for anyone in the financial services industry dealing with retail clients. This course can be adapted so that it specifically addresses individuals working in specific roles such as risk and compliance, front, back, and middle office personnel, board members, and senior managers.

About Your Trainer

Zoe Keen

Zoe Keen

Zoe is a finance professional with in excess of 20 years of Investment Banking Compliance experience, operating across multiple functions including Head of Public Side Advisory, Head of Central Compliance, Certifications, Control Room and Surveillance.

In addition to her deep understanding of UK & international regulation as it applies to investment banks, Zoe’s core areas of strength include senior management engagement, the design, implementation and oversight of governance and risk frameworks, and delivering comprehensive Compliance policies, procedures and training programmes.

At Leaman Crellin Zoe focuses on regulatory consulting and training, with a specialist interest in Environmental, Social and Governance (ESG) and Sustainable Finance.

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